Privacy Policy

1. Who we are

Pos Pilates is a reformer Pilates studio based in Scotland, United Kingdom.

We are the data controller responsible for your personal data under UK data protection law.

Contact details:
Email: info@pospilates.com
Address: Union House, 16 Union Street, Inverness, IV1 1PL

2. What personal data we collect

We may collect and process the following information:

  • Name

  • Email address

  • Phone number

  • Booking and attendance information

  • Payment and transaction details (processed securely via third-party providers)

  • Health or injury information you voluntarily provide

  • Any messages or enquiries you send to us

  • Website usage data (via cookies and analytics tools)

3. How we collect your data

We collect data when you:

  • Book classes or create an account via our booking system

  • Contact us by email, phone, or social media

  • Attend classes or interact with our services

  • Browse our website (via cookies and analytics tools)

4. How we use your data

We use your personal data to:

  • Manage bookings and customer accounts

  • Process payments and transactions

  • Communicate with you about classes, updates, or changes

  • Ensure safe participation in classes (including health considerations you disclose)

  • Improve our services and website experience

  • Meet legal, tax, and accounting obligations

5. Legal basis for processing

We process your data under the following legal bases:

  • Contract: to provide booked services

  • Legal obligation: for accounting and regulatory compliance

  • Legitimate interests: to operate and improve our business

  • Consent: for optional data such as marketing or health information

6. Health information

If you choose to share health or injury information, this is treated as special category data under UK GDPR.

We only use this information to ensure your safety during classes and do not share it outside our business except where required for service delivery or legal obligations.

7. Cookies and analytics

Our website may use cookies and similar technologies to:

  • Ensure the website functions properly

  • Analyse website traffic and usage

  • Improve user experience

You can manage or disable cookies through your browser settings.

8. How we store and protect your data

Your data is stored securely using trusted third-party systems (such as booking and payment platforms).

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

9. Sharing your data

We do not sell your personal data.

We may share your data only with trusted third parties where necessary, such as:

  • Booking systems (e.g. Momence or equivalent platform)

  • Payment processors (e.g. Stripe or similar providers)

  • Website hosting and IT service providers

All third parties are required to handle your data securely and in compliance with data protection law.

10. Data retention

We retain your personal data only for as long as necessary to:

  • Provide services to you

  • Meet legal, tax, and accounting requirements

  • Resolve disputes or enforce agreements

After this period, your data is securely deleted or anonymised.

11. Your rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time (where applicable)

To exercise these rights, contact us at the details above.

12. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

13. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Pos Pilates
Email: info@pospilates.com